You can report through the Channel any incidents that you consider may constitute a violation of legal regulations, the Code of Ethics, or any other current internal regulations.

Two subchannels have been enabled to report the following irregularities:

Ethics and Complaint Channel

• Law 2/2023
• Conduct related to fraud and corruption.
• Conduct related to safety, health, and hygiene at work.
• Conduct related to information security and data protection.
• Anticompetitive practices.
• Conduct contrary to human rights or environmental damage.
• Other possible serious or very serious criminal or administrative violations.
• Code of Ethics and Conduct

Harassment Protocol Channel

• Sexual or gender-based harassment.
• Moral or psychological harassment.
• LGBTI harassment.
• Sexual harassment policy (subsidiaries in Peru)

Confidentiality: We understand that confidentiality is critical to encouraging people to report. We guarantee absolute confidentiality throughout the process and protect the identity of the reporting person to the extent permitted by law. It includes the possibility of making the alert anonymously.

Impartial Investigation Process: Once a complaint is filed, our team of experts will thoroughly investigate the matter objectively and diligently in accordance with internal regulations and applicable law. Throughout the entire process, the rights of those involved must be respected, in particular the presumption of innocence.

Protection against retaliation: We do not tolerate any form of retaliation against whistleblowers in good faith. We are committed to safeguarding the rights and integrity of those who dare to report any wrongdoing. We will take appropriate disciplinary action against any individual who retaliates against a whistleblower.

Diligence: The channel managers will diligently process the information that has been communicated to them. In any case, the necessary decision will be adopted within a maximum period of three months, except in cases of special complexity that require an extension of the period, in which case, it may be extended up to a maximum of another three additional months.

Resolution and Follow-up: After the investigation is concluded, we will take the necessary actions to address the problem identified and, where possible, take corrective action to prevent future violations. In addition, we are committed to keeping the whistleblower informed of the progress and resolution of their complaint whenever possible and permitted by law.

There are two options.

Through the co-resol app:

• Download the co-resol app, accepting notifications. It is free and available on the App Store and Google Play.

• Press the “click” button and then enter the ENHOL code.

• Select the channel button.

• Write your message or leave a voice note being as specific as possible. You can attach images and documentation.

• Identify yourself or select the option of anonymity. In either case, you must accept the Privacy Policy.

• Once you have completed these steps, you will receive a message as proof of receipt of your click.

• Communication for tracking the click will be made through a secure chat (you can access it from the chat button on the app’s home screen) until it closes.

Through a web page:

You can access it through this link:

https://canalco-resol.com

1. Press the “Just Click” button and enter the ENHOL
2. Select the channel button.
3. Write your message or leave a voice note being as specific as possible. You can attach images and documentation.
4. Identify yourself or select the option of anonymity. In either case, you must accept the Privacy Policy.
5. In this case, along with the acknowledgment of receipt, a unique Identifier and PIN will appear on the screen for the click sent, which you must save separately for security, to later maintain communication, through a secure chat, about the status of your click.
6. Every time you want to know if you have a new message in the chat, or you want to provide more information, you must go to the home link https://canalco-resol.com and press the “Access a previous click” button and enter the ENHOL code, as well as the Identifier and PIN that you had saved.

Important

This Ethical Channel is not an emergency service. This channel should not be used to report on situations that involve an immediate threat. If you need assistance in such a situation, please contact your local authorities and use the channels defined for this purpose.